Order cancellation

Can I amend or cancel my order?

We’re unable to add or remove items from your order once the payment has been processed.

You can cancel the contract for your order within 1 days after payment arrived to our bank acount. 14 working days starting from the day after you receive your order.

MSP-KO s.r.o.

Okruzna 1881/35

972 51 Handlova

Slovakia

Make sure you quote your order number in all such correspondence.

If the order has been dispatched to you prior to cancellation, you have a legal obligation to keep the products in your possession and to take reasonable care of these products while they are in your possession.

As a consumer, you always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the above returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

I have a promotion code, but have not received the discount

All promotion codes need to be applied when ordering. You can only use codes that have been received or directly advertised by 5kdance.com. Only 1 promotion code can be used per order. When you enter the code, ensure that you click on the “submit” button, so that any relevant discounts are applied.

Which payment methods do you accept?

We accept VISA, MASTER CARD, MAESTRO, DINER CLUB and AMERICAN EXPRESS card.

Do you have any shops?

Sorry, we don't.

Can I check stock?

We update our stock levels on our website regularly, thoughout the day, to provide the best possible stock information to our customers.

I've recieved the wrong item, what can I do?

If you’ve received the correct total of goods, but an item is not what you ordered – please let us know what should have been delivered instead. You’ll then need to return the wrong item letting us know if you’d like a replacement or refund using your returns paperwork. As soon as we receive this we’ll get a replacement sent or your refund actioned.

I'm missing an item from my order

If you’re missing an item from your order let us know. You’ll be offered a replacement or refund. Any replacements will be sent as soon as possible.


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