Returns and refund policy
How do I return an item?
Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance). We do not offer a free returns service
Returns Address: MSP-KO s.r.o., Okruzna 1881/35, 972 51 Handlova, Slovakia
How long do I have to return an item?
For purchases you made you will have 14 days to return any unwanted items to us.
What if the item doesn't fit?
Just return it to us and we will exchange it for a different size. Please be careful not to leave any marks as we may not be able to accept it back if we believe it has been worn. Damaged items are not accepted. CD and DVD, underwear are all non-returnable.
What if the item is faulty?
Any faulty item should be returned to us, we will happily send you a replacement and cover the cost of any returns postage. If you’re returning goods with the Post Office, we’d advise you to take out adequate insurance to cover the value of the goods being returned.
How long will it take for my refund/exchange?
We aim to process all returns (afetr delivery arrives) up to 7 working days for it to get to us. You should then allow an additional 7 working days for your refund / exchange – we will contact you to let you know we have processed your return request. If you request a refund then we will automatically refund your original payment method. If we no longer have the exchange item you are requesting, a refund will be issued.
REFUNDS + RETURNS of e-book
- Because e-book is a digital product, there are no returns and no refunds opportunities.